Terms and Conditions

Svenja Berndt | Yoga & Movement

§ 1 Scope and Contracting Parties

These General Terms and Conditions (hereinafter "T&C") apply to all contracts concluded between

Svenja Berndt | Yoga & Movement

Am Rinkenpfuhl 27–29, 50676 Cologne, Germany

Email: svenjaberndt@mail.de | Phone: +49 174 6097458

(hereinafter "Provider") and the respective customer (hereinafter "Customer") concerning classes, workshops, retreats, teacher trainings, and online studio memberships.

Any deviating terms of the Customer shall not be recognised unless the Provider expressly agrees to their validity in writing.

The Provider's offerings are directed at both consumers (§ 13 German Civil Code / BGB) and entrepreneurs (§ 14 BGB). Where statutory provisions specifically apply to consumers, these shall apply accordingly.

§ 2 Conclusion of Contract

2.1 The presentation of offers on the Provider's website does not constitute a binding offer within the meaning of § 145 BGB, but rather a non-binding invitation to book.

2.2 By submitting a booking (online, by email, by phone/WhatsApp, or in person at the studio), the Customer submits a binding offer to conclude a contract.

2.3 The contract is concluded when the Provider confirms the booking in writing or by email, or — in the case of online booking systems — immediately upon completion of the booking process through an automatic confirmation.

2.4 Bookings can be made:

• By email at svenjaberndt@mail.de or info@yogabasecologne.com

• By WhatsApp, SMS, or phone: +49 174 6097458

• Online via the class schedule at svenjaberndt.de or yogabasecologne.com

• In person at the studio (please at least 12 hours before the respective class)

§ 3 Prices and Payment Terms

3.1 The prices displayed at the time of booking shall apply. All prices are final prices inclusive of applicable taxes. As a small business operator pursuant to § 19 German VAT Act (UStG), no VAT is charged or shown.

3.2 The following payment methods are available:

• Cash payment at the studio

• Stripe Payment System (Credit Card, Debit Card, direct debit)

• PayPal: svenjaberndt@mail.de

• Bank transfer: Svenja Berndt | IBAN: DE81 3845 0000 0100 0504 34 | BIC: WELADED1GMB

3.3 The payment method chosen at the time of booking, as well as any agreed instalment plans or early-bird conditions, solely govern the flow of payments. They have no bearing on the amount of any cancellation fees pursuant to § 5 of these T&C. Cancellation fees are always calculated on the total price of the respective offering, regardless of how much has already been paid at the time of cancellation.

3.4 Workshops are generally payable on-site and in cash, unless expressly agreed otherwise.

§ 4 Right of Withdrawal

4.1 Consumers are generally entitled to a statutory right of withdrawal pursuant to §§ 312g, 355 BGB in conjunction with Art. 9 of the EU Consumer Rights Directive (2011/83/EU).

4.2 Pursuant to § 312g para. 2 no. 9 BGB, no right of withdrawal exists for contracts concerning leisure services where the contract provides for performance at a specific point in time or within a specific period (e.g. classes, workshops, retreats, teacher trainings with fixed dates).

4.3 For online memberships and digital content where the Provider has commenced performance before the expiry of the withdrawal period and the Customer has expressly agreed to this and acknowledged awareness of the loss of the right of withdrawal, the right of withdrawal expires pursuant to § 356 para. 5 BGB.

4.4 Where a right of withdrawal exists, the withdrawal period is 14 days from the date of conclusion of the contract. To exercise the right of withdrawal, a clear declaration (e.g. by email) to the Provider is required.

§ 5 Cancellation Policy

All cancellations must be made in writing (email is sufficient). The date of receipt of the cancellation by the Provider shall be decisive.

Exception: Online Memberships can be cancelled directly in your profile in the Online Studio.

5.1 Weekly Classes

Cancellation of individual booked class sessions is subject to the specific booking conditions of the respective class schedule. Unused sessions from active membership or points card packages shall expire in accordance with § 6 of these T&C.

5.2 Workshops

The reservation of a workshop place is binding due to the limited number of participants. The following cancellation fees apply:

• Up to 30 days before the start of the workshop: 50% of the workshop price

• 15 to 29 days before the workshop: 70% of the workshop price

• 14 days or fewer before the workshop: 100% of the workshop price

The Customer may transfer their booked place to another person with the prior written consent of the Provider; in this case, no cancellation fee shall be charged.

5.3 Retreats

Retreats are subject to individual cancellation conditions as stated on the respective booking pages. These individual conditions take precedence over the general cancellation provisions of these T&C.

5.4 Teacher Trainings (240h and 300h)

Booking a Teacher Training place is binding. As participants receive immediate access to online learning materials and preparatory content upon booking, the Provider incurs significant costs and advance expenditures from the time of contract conclusion. The following graduated cancellation fees therefore apply, calculated on the total price of the booked Teacher Training:

• From booking up to 6 months before the training start date: 50% of the total price — non-refundable

• More than 1 month and up to 6 months before the training start date: 80% of the total price — non-refundable

• 1 month or fewer before the training start date through to the start of training: 100% of the total price — non-refundable

Cancellation fees are independent of the payment method chosen at the time of booking and independent of the amount already paid at the time of cancellation. Any amounts already paid will be credited against the cancellation fee due; any remaining balance must be settled without delay.

Transfer of a booked place to another person is only possible with the Provider's express prior written consent.

Rebooking to a later training date is only possible by individual arrangement with the Provider and does not give rise to any legal entitlement. The Provider reserves the right to charge a rebooking fee.

The Provider's claim to the cancellation fee shall lapse if the Provider cancels the training or makes material changes to the contractual content and the Customer withdraws from the contract as a result.

§ 6 Contracts, Points Cards and Online Memberships

6.1 The purchase of a contract or points card constitutes conclusion of a contract. Refund of the purchase price is generally excluded. Upon request — without any legal entitlement — the possibility of converting the service into an alternative offering may be considered.

6.2 Online Studio memberships renew automatically at the end of each billing period unless cancelled before the end of the billing period via the Customer's personal account settings.

6.3 All payments made for memberships or individual digital products are non-refundable, including in cases of early cancellation or non-use.

6.4 Promotional codes and discount campaigns are valid for one-time use only, unless otherwise stated. After the promotional period, the standard price applies.

§ 7 Rebooking

Rebooking to a different date is possible, subject to availability and by prior arrangement, up to 7 days before the booked date. The Provider reserves the right to charge a rebooking fee of at least 30% of the original participation fee.

Rebooking is generally not possible for retreats and Teacher Trainings, unless otherwise stated on the respective booking pages.

§ 8 Cancellation or Changes by the Provider

8.1 The Provider reserves the right to cancel or reschedule classes, workshops, retreats, or teacher trainings due to insufficient participation, organisational reasons, or force majeure. The Customer will be informed as early as possible.

8.2 In the event of a cancellation by the Provider, any amounts already paid will be refunded in full. Further claims, in particular for reimbursement of travel or accommodation costs, are excluded, unless the Provider has acted with intent or gross negligence.

8.3 In the event of technical disruptions to the Online Studio, the Provider will endeavour to resolve these as promptly as possible. Such disruptions do not give rise to any claim for refund or compensation.

§ 9 Liability and Health Disclaimer

9.1 Participation in yoga and movement offerings is at the Customer's own risk. The Customer confirms that they are in good physical health and able to participate in the respective sessions. The Provider recommends seeking medical advice before commencing classes in cases of doubt.

9.2 The Provider's liability for damages is limited to intent and gross negligence, except in cases involving injury to life, body, or health. Statutory liability for injury to life, body, or health and liability under the Product Liability Act remain unaffected.

9.3 The Customer is responsible for maintaining the confidentiality of their Online Studio access credentials and must notify the Provider immediately of any unauthorised use.

§ 10 Intellectual Property and Usage Rights

All content on the website, in the Online Studio, and in Teacher Training materials (videos, texts, graphics, audio content) is protected by copyright and is the property of the Provider. Reproduction, distribution, or public disclosure without the Provider's express written permission is prohibited.

§ 11 Data Protection

The collection and processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). For further information, please refer to the Privacy Policy at svenjaberndt.de.

§ 12 Final Provisions

12.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers resident in another EU member state, the mandatory consumer protection provisions of their country of residence shall additionally apply.

12.2 The place of jurisdiction for disputes with entrepreneurs is Cologne. For consumers, the statutory rules on jurisdiction shall apply.

12.3 Should individual provisions of these T&C be or become wholly or partly invalid, the validity of the remaining provisions shall remain unaffected. The statutory provision shall apply in place of the invalid provision.

12.4 The European Commission provides a platform for online dispute resolution at ec.europa.eu/consumers/odr. The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.